{"id":21992,"date":"2018-11-05T12:12:07","date_gmt":"2018-11-05T12:12:07","guid":{"rendered":"https:\/\/www.natgeokids.com\/?page_id=21992"},"modified":"2025-12-02T16:23:02","modified_gmt":"2025-12-02T16:23:02","slug":"subscriptions-terms-and-conditions-uk-ie","status":"publish","type":"page","link":"https:\/\/www.natgeokids.com\/uk\/subscriptions-terms-and-conditions-uk-ie\/","title":{"rendered":"SUBSCRIPTION TERMS & CONDITIONS – UK & IRELAND"},"content":{"rendered":"

Information About Us<\/strong><\/span>
\nOur subscriptions are sold either by Creature Media Ltd or Creature Media Australia Pty Limited each trading as Creature & Co and for the purposes of these Terms, \u201cwe\u2019, \u2018our\u2019 and \u2018us\u2019. Creature & Co. is the licence holder for National Geographic Kids in the UK, Ireland, Australia and New Zealand.<\/p>\n

Our details are as follows:
\nCreature Media Limited is registered in England and Wales under company number 07693866 and has its registered office at 76 Marylebone High Street, London, W1U 5JU, UK.<\/p>\n

If you have any concerns about these Terms please contact the customer service team via our Contact Form<\/a>.<\/p>\n

Application<\/span>
\n<\/strong>These are the only Terms on which Creature & Co sells subscriptions to our printed and\/or digital publications (\u2018subscriptions\u2019) whether your subscription is bought from us or our authorised resellers through our site, over the telephone or by mail. By placing an order for any subscription, you agree to be bound by these Terms.<\/p>\n

We may change these Terms from time to time by changing them on our site, and the change shall take effect on renewal of your subscription or purchase of a new subscription. By continuing to purchase a subscription you accept any changes to these Terms. It is your responsibility to check these Terms each time you purchase a subscription.<\/p>\n

Please note that if you buy a subscription from a third party seller, then the third party seller\u2019s terms apply to your subscription and not these Creature & Co Terms until activated by ourselves.The Subscription
\n<\/strong>The subscription begins when we accept the order by making available to you the subscription content, including free digital add on content.<\/p>\n

Any restrictions on delivery locations are set out within the FAQ linked here<\/a>.<\/p>\n

When you purchase a subscription, you provide us with certain personal information to enable us to process your order. Our Privacy Policy<\/a> sets out how we use your personal information. Any personal information must be true, accurate, current and complete in all respects. You must not impersonate any other person or entity or to use a false name or a name that you are not authorised to use when purchasing subscriptions. You agree to notify us immediately of any changes to any personal information supplied to us as this may affect your subscription.<\/p>\n

You must be at least 16 \u00a0years old to place an order for a subscription; and if you are under 16, you must have the permission of your parent or guardian to place an order for a subscription.<\/p>\n

Pricing<\/span>
\n<\/strong>Prices are liable to change at any time and the change shall take effect on the renewal of your subscription or purchase of a new subscription. Please review our current auto-renew subscription rates by clicking here<\/a>.<\/p>\n

We are not obligated to match sale prices or offers for orders already placed or as new or renewal.<\/p>\n

The website, digital platforms and the publications contain several subscriptions advertisements, and it is always possible that some of the subscriptions listed may be incorrectly priced. We will verify prices as part of our sale procedures so that the correct price will be stated when you pay for the subscriptions. If we discover a manifest error with our prices, then we may cancel your order and refund you.<\/p>\n

Payment<\/strong><\/span>
\nYou can pay using a credit\/debit card through our secure third-party payment gateway. Payment via cheque for (UK only) is available upon request by contacting via our Contact Form<\/a> or visit the following FAQ<\/a> for a step-by-step guide for how to process. Please also contact the relevant team if you require an invoice.<\/p>\n

All credit\/debit card purchases are subject to validation checks (which you consent to) and authorisation by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorise payment to us for a particular purchase, we will not accept your order. Please note that it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.<\/p>\n

Discounts, Trials & Promotions<\/strong><\/span>
\nWe may offer discounts via third-party platforms, in which case you will be asked to provide a discount code or specific link at the time of order. If you are unable to provide us with the discount code or the link , or if the code or link you provide to us has already been activated or has expired, we are not obliged to honour the discounted rate.<\/p>\n

We may offer trial periods via third-party platforms, the term length and renewal terms will be stated clearly. The same subscription auto-renew policy applies to all trial offers, please see our ‘Renewals and cancellation<\/em>‘ section above for more details.<\/p>\n

If you have already purchased a subscription from us, we cannot amend your payment at a later date to reflect a new discount code. We reserve the right to cancel a discount at any time. Discounts cannot be exchanged for cash, gift vouchers or other items. We may restrict you from using discount codes on certain subscriptions. Additional restrictions may apply.<\/p>\n

Product specific terms:<\/em><\/p>\n